Refund Policy
At iSTEEL, customer satisfaction and product quality are our top priorities. We are committed to supplying high-quality steel products that meet industry standards and customer expectations. As our products are industrial and commercial materials, every order is processed with great care and according to the specifications provided by the customer. We encourage all customers to carefully verify product details, quantities, and specifications before placing an order.
To maintain transparency and ensure a fair resolution process, we have established the following Refund Policy. By purchasing products from iSTEEL, you acknowledge and agree to the terms and conditions outlined below.
1. Goods Once Sold Are Not Returnable or Refundable
All products supplied by iSTEEL are considered final sale. Once an order has been confirmed, delivered, and accepted by the customer, the goods cannot be returned or refunded. Since steel products are often supplied based on specific customer requirements and industrial applications, returns due to change of mind, incorrect ordering, surplus material, or any other non-quality-related reason will not be accepted.
Customers are advised to carefully review all product specifications, dimensions, grades, quantities, and delivery details before confirming their purchase. This policy helps us maintain product integrity and ensure fair business practices for all customers.
2. Quality Issues Will Be Subject to Inspection and Testing
If you believe that the supplied goods have a manufacturing defect or quality issue, you must notify iSTEEL immediately after receiving the product. Every complaint will be thoroughly reviewed by our quality assurance team.
Where necessary, the reported product may undergo physical inspection and laboratory testing to determine whether the issue is related to manufacturing or product quality. This evaluation process ensures that every claim is handled fairly, accurately, and in accordance with applicable quality standards.
Please note that complaints arising from improper storage, mishandling, incorrect installation, misuse, or external damage after delivery will not be considered valid quality claims.
3. Verified Quality Issues Will Be Resolved Appropriately
If the inspection and testing confirm that the product contains a genuine manufacturing or quality defect, iSTEEL will take the necessary corrective action. Depending on the nature of the defect and product availability, we may choose to either replace the defective goods with equivalent products or refund the applicable purchase amount.
The decision regarding replacement or refund will be made solely after completing our quality assessment. Claims that do not establish a genuine product defect may not qualify for replacement or refund.
Our objective is to provide every customer with products that meet our quality standards while ensuring that all claims are resolved in a fair, transparent, and timely manner.
4. Refund of Excess Payment
If iSTEEL receives an excess payment against the actual value of the goods supplied, the excess amount will be refunded to the customer after verification of the transaction.
Once the payment records have been reviewed and approved by our accounts department, the refund will be processed through a bank transfer within 45 days. Customers may be required to provide valid bank account details and supporting payment documents to facilitate the refund process.
This provision applies only to verified excess payments and does not constitute a general refund policy for completed sales.
5. Procedure for Raising a Complaint
Customers wishing to report a quality issue or request a refund under this policy must submit their complaint by email to [email protected] within one (1) day from the date of delivery.
To help us investigate the matter efficiently, the email should include:
- Order number or invoice number.
- Description of the issue.
- Clear photographs of the product.
- Photographs of the packaging, if applicable.
- Any other relevant supporting documents.
Once your complaint has been received, our customer support and quality assurance teams will review the information, conduct the necessary inspection or testing, and communicate the outcome as soon as possible. Claims submitted after the specified timeframe or without adequate supporting evidence may not be eligible for review.
Contact Us
If you have any questions regarding this Refund Policy or require assistance with a quality related concern, please contact us:
iSTEEL
Email: [email protected]
Website: https://isteel.in
At iSTEEL, we value the trust our customers place in us. We remain committed to maintaining the highest standards of product quality, transparency, and professional service while ensuring that every genuine concern is handled fairly and efficiently.