Shipping Policy

At iSTEEL, we are committed to delivering high-quality steel products in a safe, timely, and efficient manner. Our shipping process is designed to ensure that every order reaches our customers in excellent condition while maintaining complete transparency regarding freight, delivery timelines, and shipment conditions. We work with reliable logistics partners and transport providers to deliver products across various locations while adhering to industry standards.

Before placing an order, customers are requested to carefully review the following Shipping Policy, which outlines the terms and conditions applicable to all deliveries made by iSTEEL.

1. Factory Weight Shall Be Final

All shipments are dispatched based on the factory weighment, which shall be considered final and binding for billing and delivery purposes. Due to the nature of steel products and transportation conditions, a weight variation of ±5 kilograms per metric tonne (MT) per vehicle may occur during transit. Such variation falls within acceptable industry standards and shall not be treated as a shortage or excess supply.

Customers are advised to verify the delivered goods upon receipt. The factory weighbridge records and dispatch documents will serve as the official reference for the weight of the supplied material.

2. Freight and Delivery Terms

Orders may be supplied under either of the following delivery arrangements, depending on the terms agreed at the time of purchase:

Freight Inclusive with Unloading: iSTEEL will arrange transportation and unloading of the goods at the customer’s designated delivery location as per the agreed commercial terms.
Ex-Factory: Customers opting for Ex-Factory delivery are responsible for arranging transportation, loading coordination after dispatch, insurance (if applicable), and all related logistics from our facility to the final destination.

The applicable freight terms will be clearly mentioned in the quotation, purchase order, invoice, or sales agreement.

3. Delivery Timeline

Under normal operating conditions, delivery will be completed within one (1) week from the date of receipt of the confirmed Purchase Order (PO). This timeline is subject to product availability, order confirmation, payment clearance (where applicable), and transportation arrangements.

While iSTEEL makes every effort to dispatch orders promptly, delivery schedules may occasionally be affected by circumstances beyond our reasonable control, including:

Natural disasters or adverse weather conditions.
Government regulations or restrictions.
Transport strikes or logistical disruptions.
Road closures or unforeseen transit delays.
Public holidays or force majeure events.

In such situations, customers will be informed of any significant delay as early as reasonably possible.

4. Inspection at the Time of Delivery

Customers are encouraged to inspect the shipment immediately upon delivery. Please verify the quantity, product specifications, packaging condition, and any visible damage before accepting the goods.

If any damage, shortage, or discrepancy is observed during delivery, it should be clearly noted on the delivery receipt and reported to iSTEEL without delay. Prompt reporting enables us to investigate the matter efficiently and provide appropriate assistance where applicable.

5. Shipping Responsibilities

Once the goods have been delivered according to the agreed shipping terms and acknowledged by the customer or their authorized representative, the responsibility for storage, handling, and usage of the material transfers to the customer.

For Ex-Factory shipments, customers are responsible for arranging suitable transportation and ensuring compliance with all applicable transportation regulations and safety requirements after collection from our premises.

6. Order Processing

Orders are processed after confirmation of the Purchase Order and completion of all necessary commercial formalities, including payment verification where applicable. Customers are requested to provide accurate billing information, delivery address, contact details, and any special delivery instructions to avoid unnecessary delays.

Incorrect or incomplete information may affect dispatch schedules, and iSTEEL shall not be held responsible for delays resulting from inaccurate customer information.

7. Contact Us

For any questions regarding shipping, delivery schedules, freight terms, or order tracking, please contact our customer support team:

iSTEEL
Email: [email protected]
Website: https://isteel.in

At iSTEEL, we strive to provide dependable logistics, transparent communication, and timely deliveries to support the operational needs of our customers. Our Shipping Policy is designed to ensure a smooth delivery experience while maintaining clarity regarding transportation, weighment, freight responsibilities, and delivery timelines. We appreciate your trust in iSTEEL and remain committed to delivering quality products with reliable service across every order.